FAQs

Here are some of the questions we get asked by prospects and clients. If you have a question that isn’t reflected below, please do get in touch.

Q: What are the benefits of outsourcing?

A: With outsourcing, you get expert support without having to hire or recruit your own team. Cloud-based technology means you’re always in control and can access your information anytime, anywhere. We’re just an extension of your business and are always on-hand to help.

Outsourcing provides business continuity so that you don’t lose valuable business knowledge if staff leave, and because your information is stored securely in the cloud, you’re protected against physical loss and can always retrieve information as and when you need it.

Q: Why Outspan?

A: Outspan’s delivery capability allows companies of all sizes to take advantage of our highly cost-effective outsourcing services. Our investments in processing, technology and people have been targeted to meet the requirements of medium and small volume clients whilst providing the cost benefits of a large-scale operation.

Established in 2004, we have a deep heritage in delivering exceptional services to forward-thinking business. We offer a flexible, tailored and personal service and have invested heavily in revitalising bookkeeping and accountancy processes for dynamic businesses focused on business success

Q: How does Outspan’s outsourced accountancy service work?

Step – 1

You send us your documents electronically (e.g. using a file sharing service such as Dropbox, Google Drive or Tresorit) or email. Alternatively, our scanning partner can collect your documents securely, scan & upload them to us and then return the physical documents to you (NB: scanning service available in UK only).

Step – 2

Documents are processed by us on receipt into your chosen accounting software. Our preferred software is Xero, but we also use Sage, Quickbooks, MYOB, Oracle and others (just ask!).

Step – 3

Once the work has been completed and checked we notify you and provide you with a full set of working papers to support our work, ready for you to review.

Q: Where are Outspan's outsourced accountancy staff based?

A: Our outsourced accountancy team comprises fully-qualified and part-qualified accountants from accounting bodies including ACCA, CIMA, and AAT. Our headquarters are in West Sussex, UK with additional operations in Sri Lanka.

Q: How do clients communicate with the Outspan outsourcing team?

You are given a dedicated business advisor who is responsible for dealing with your work. They can be contacted directly by email or Skype.

Where judgments are required, your dedicated business advisor will contact you and request further instruction. Our remit is to process your work according to your requirements. You stay in control of the process throughout, and we provide you with regular updates so you know the status of your work at all times.

Q: What are the turnaround times for work submitted to Outspan?

A: This is dependent on the volume of your work and what is required. Turnaround times will be agreed at the start of the engagement.

Q: How much will Outspan’s services cost?

A: Thanks to our efficient, cloud-based processes and operations, clients can expect substantial savings from using our services.

Outspan offers pricing models that are tailored to clients’ specific requirements. You can choose from a range of flexible pricing models or a combination of them to achieve a costing specific to your requirement:

  • Fixed time, fixed price – a low-risk option you can choose when the scope and requirements are reasonably clear.
  • Time and materials – charges are made based on the size and composition of the team required. This model allows you to juggle with the size of your team for the projected workload. For new assignments, Outspan will typically charge clients on a time and material basis for the first month, and then move to a fixed price agreement once the resource requirement has been established.
  • Retainer – designed to best suit the needs of those clients who have daily / weekly resource needs, this model ensures that a dedicated team works as an extension of your staff. Trained in your particular requirements, the team act as a satellite to your operation. The benefits of this approach are extensive scalability and cost / time efficiencies.

All fees are transparent and agreed up-front. There are no hidden costs or ‘ramp-up’ charges.

Please contact us if you would like a quote. We would be happy to provide one at no obligation or cost to you

Outspan. All Rights Reserved ©